Privacy Policy

1. Introduction

Figment Consulting Engineers ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website (www.figmentce.com) or engaging our services, you consent to the practices described in this policy.

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2. Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

• Personal Details: Name, email address, phone number, and company affiliation when you contact us or request information.

• Project Information: Details pertaining to engineering inquiries or consultations.

• Website Usage Data: Information such as IP addresses, browser types, pages visited, and interactions on our website, collected through cookies and analytics tools.

• Communication Records: Correspondence via email, phone calls, or other communication channels.

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3. How We Use Your Information

We use the collected personal information for purposes including:

• Service Delivery: Responding to inquiries and providing engineering consulting services.

• Communication: Sending updates, newsletters, or promotional materials (with your consent).

• Website Enhancement: Improving our website's functionality and user experience.

• Legal Compliance: Fulfilling legal obligations and protecting our rights and interests.

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4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may disclose your information to:

• Service Providers: Third-party vendors who assist in website operation, IT support, or marketing, bound by confidentiality agreements.

• Legal Authorities: Regulatory bodies or law enforcement agencies as required by law or to protect our legal rights.

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5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Secure storage systems and encrypted data transmission.

• Access controls restricting personal information to authorized personnel only.

• Regular security assessments and updates to our data protection practices.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

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7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.

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8. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request in accordance with the APPs.

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9. Complaints

If you believe we have breached the APPs, you may lodge a complaint by contacting us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date noted.

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11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

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Figment Consulting Engineers

Email: admin@figmentce.com